Exchange Policy

At Madhuram Motors, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a hassle-free exchange policy to help you get the right products for your needs. Please review our exchange policy carefully.

1. Eligibility

To qualify for an exchange, products must be unused, uninstalled, and in their original packaging and condition. Proof of purchase is mandatory for all exchanges.

2. Timeframe

You may request an exchange within 30 days of receiving your order. Requests made after this period may not be accepted unless covered by a product warranty.

3. Exchange Process

To initiate an exchange, please contact our customer support team with your order number and reason for exchange. We will provide step-by-step guidance and instructions for the process.

4. Exchange Options

Exchanges can be made for a similar product of equal or lesser value, based on availability. If the desired item is unavailable, a store credit or refund (excluding shipping charges) will be issued.

5. Return Shipping

The customer is responsible for the cost of shipping the item back to us. We recommend using a trackable and insured shipping method to ensure safe delivery of the returned product.

6. Inspection

Once we receive the returned product, it will be inspected for eligibility. If it meets all conditions, we will proceed with the exchange or issue store credit/refund as applicable.

7. Refunds

If a refund is required due to an exchange, it will be processed within 7-10 business days to the original payment method used at purchase. Shipping charges are non-refundable.

8. Contact Us

If you have any questions or need assistance with an exchange, feel free to reach out to us. Our team is here to ensure your experience with Madhuram Motors is smooth and satisfactory.

Madhuram Motors
Rajkot, Gujarat – India
Email: info@madhurammotors.com