Exchange Policy

• 1. Eligibility: To be eligible for an exchange, the product must be in its original condition and packaging. It must not have been used, installed, or damaged in any way. Proof of purchase is required for all exchanges.

• 2. Timeframe: You may request an exchange within 30 days of receiving your order. After 30 days, we will not be able to process exchanges unless the product is covered by a warranty.

• 3. Exchange Process: To request an exchange, please contact our customer service team with your order details and the reason for the exchange. Our team will guide you through the process and provide you with the necessary instructions.

• 4. Exchange Options: Depending on the availability of the product, you may exchange it for a similar product of equal or lesser value. If the product you wish to exchange is no longer available, we will issue you a store credit or refund, excluding any shipping charges.

• 5. Return Shipping: You will be responsible for the cost of shipping the product back to us for an exchange. We recommend using a trackable shipping method to ensure that the product reaches us safely.

• 6. Inspection: Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria for an exchange. If the product meets the criteria, we will process the exchange or issue a store credit/refund, as applicable.

• 7. Refunds: If you are eligible for a refund due to an exchange, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase, excluding any shipping charges.

• 8. Contact Us: If you have any questions or concerns about our exchange policy, please contact us for assistance. We are here to help ensure that your exchange experience with Madhuram Motors is a positive one.